Knowledge Base
Technical Support and Maintenance
This section includes all the methods, tools and processes to ensure that a user gets the best possible use of the service or product they have purchased or rented.Service and Contract Management
Resume all the answers to the questions related to the administrative services.Billing and payments
This section is dedicated to answering all your questions about payments, and invoices.General information about S4I
This section provides an overview of our corporate identity, history and market positioning. The questions in this section are designed to enlighten customers about who we are as a company, and what we offer.
Recent Articles
What if my terminal refuses payments the day after a closing?
When your terminal refuses payments the day after a logon, it is often a security measure that automatically triggers when payment terminal remains inactive for a while. Don't worry, because we have a solution to reactivate your device in a few ...How do I connect my coin to my cash register?
The connectivity of your coin to your cash register depends largely on the machine you are using. If you are a user of one of our cash register systems, such as Clyo or Easy Shop, we are able to provide you with support connecting your coin to your ...What if my daytime break is missed?
When you encounter a failure during your workday on the Payment Terminal, follow these steps to solve the problem: Return to the home screen: Use the center "O" button located in the black band at the bottom of the screen to return to the home ...What are the features to know to start well with your coinage ?
Here are some practical tips to help you get started with your coin-operated machine: Use of the application: Video Be sure to download and install the app associated with your coin. This app will allow you to monitor and manage your coin-operated ...How do I pay and refund on my payment terminal ?
Find out how to make payments easily and process refunds quickly on your electronic payment terminal (ETP). Follow these detailed instructions for smooth and efficient transactions. Make a payment: Once in your app PayStart, please note the amount to ...
Popular Articles
How do I access my personal S4I portal?
To access your personal portal at S4I (Smart4Invest), you need to follow these simple steps: Register: If you have not yet registered, you must first register for this service. You can do this by following this link. Then, sliveinstructions to ...How can I re-register my contract with S4I?
Before resigning your contract you must take into account the withdrawal deadline: In the near future: If you wish to cancel your contract within 7 days of signing, you will not have to pay any fees. Please follow this link to initiate the ...How do I report the change of ownership of my business?
When you need to report a change of ownership for your business, we've put in place a simple and transparent process to help you make this transition smoothly. Here is how to do: Fill out the online form :form To report the change of ownership, ...How do I change my bank account number for transactions?
If you need to change your bank account number to receive your transactions, we have simplified the process to provide you with a convenient and secure experience. Here is how to do: Fill out the online form: form To change your bank account number, ...How to activate meal vouchers, eco-vouchers, consumer vouchers and gift vouchers ?
Having multiple means of payment is a great way to attract a loyal customer and increase your sales. We are happy to help you enjoy these benefits. To accept good meals, expensive consumption, good gifts or eco cheques, please follow these steps: 1. ...