How do I contest fees ?
To contest fees, please follow these steps:
In your email, please include the following information:
- Your contact details (name, phone number, email address).
- Specific details of the fees you dispute, the amount charged, and any relevant references.
- A detailed explanation of why you are challenging these fees. Please provide as many details as possible to help us understand your concern.
Our billing team will carefully review your dispute request. We will endeavour to reply to your e-mail as soon as possible.
Please note that we are committed to solving fee issues in a fair and transparent manner. We appreciate your open communication and cooperation in this process.
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