How do I dispute an invoice?

How do I dispute an invoice?

If you wish to challenge an invoice, you can follow one of two methods:

    Create a dispute ticket:
You can submit an invoice dispute by creating a ticket in our customer support system. To do this, log in to your customer account on our website, access the support or support section, and choose the option "Create a ticket". Be sure to provide all relevant information to identify the invoice in question, such as invoice reference, total amount, issuance date. In addition, please specify whether you are challenging the totality of the invoice or only a specific part.

Challenge by email:

You can also dispute an invoice by sending an email to: compta@smart4nvest.com.
Be sure to include all the information needed to identify the invoice in question, such as invoice reference, total amount, issuance date. Also specify if you dispute the totality of the invoice or only a specific part.

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