What if my terminal refuses payments the day after a closing?

What if my terminal refuses payments the day after a closing?

When your terminal refuses payments the day after a logon, it is often a security measure that automatically triggers when payment terminal remains inactive for a while.
Don't worry, because we have a solution to reactivate your device in a few simple steps:

1. Redeem your device: Turn off your terminal by disconnecting it from its power supply or following the manufacturer's specific instructions. Once off, turn it back on.

2. Make sure you are connected to the Internet: Before proceeding, make sure your device is connected to the Internet, as some features require an online connection.

3. Access the service application: On the home screen of your device, search and open the service application. This can be designated by different names depending on the manufacturer of your device.

4. Enter the special password: When prompted to enter a password, enter the number "9" five times in a row. (99999 then OK)

5. Select the "Terminal" option: Once the password is entered correctly, select the option "Function" from the menu, then choose "Terminal".

6. Enable the terminal: In the Terminal menu, search and check the option "Enable the device". This action will reactivate your device for payments.

7. Go back to the Pay Start app: To complete the process, return to the Pay Start app or the main home screen of your device.

If you have followed these steps correctly, your device should now be reactivated and ready to process payments.


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