What services are included in technical assistance under a contract for a payment terminal ?

As part of a rental agreement for a payment terminal we offer a full range of services, included in technical support to ensure the proper functioning and satisfaction of our customers. Here is an overview of the services included:

Configuration help:

If a client faces difficulties in configuring their payment terminal, our technical support team is available to provide support. We guide the customer through configuration steps and provide advice to optimize product performance.

Support for software issues:

In case of problems with the payment terminal application, we offer online media to solve the problems encountered. This may include trouble shooting tips and temporary solutions to ensure continued operations. A support for upgrades to improve new features, improve performance and improve correct vulnerabilities.

Assistance for material issues:

Our team is also competent to help clients solve material problems. We provide trouble shooting instructions and advice for repairing or replacing defective parts or machines.We also propose preventive maintenance plans to ensure the continued proper functioning of payment terminal.

Help for connectivity and compatibility issues:

We help clients solve connectivity problems with their payment terminal by providing advice and recommendations to improve connectivity. But also telephone support to solve compatibility issues with other systems or software.

Please note that most interventions are performed remotely, by phone or via website chat, allowing for faster resolution and avoiding travel costs. However, if you want an on-site intervention, there will be travel (depending by geographic area) and intervention costs (billed at the 100€ hourly cost for the technician). Unless you have tech + help, then in some cases* only the travel fee will be charged.

• Related Articles

• What products and services do we offer?

  We are proud to offer you a full range of products and services to meet all your payment needs. Here is an overview of what we offer: Electronic Payment Terminal: We provide you with the latest generation of payment terminal, available in fixed and ...

• What is the alternative procedure in the event of a shortage of a payment terminal ?

  In the event of a breakdown of a device, we put in place a simple and effective procedure to ensure the rapid resolution of the problem and minimize disruption to your activity. Here are the steps to follow: As soon as you notice a breakdown of your ...

• what should I do if my payment terminal is stolen ?

  Steps to follow immediately after finding theft of your payment terminal: Contact your payment service provider: The first and most important thing is to contact us. This will allow us to activate your payment terminal to prevent fraudsters from ...

• How do I order rolls for my payment terminal or cash register ?

  To order rolls for your electronic payment terminal (TPE) or checkout, you can send us a ticket, or send us an email to support@smart4invest.com Be sure to provide accurate information to ensure fast and trouble-free delivery: Name & Namefirst name ...

• What are the advantages of our payment solutions compared to other suppliers ?

  Our payment solutions are distinguished by their ability to create a unified and harmonious environment for merchants, offering a range of unparalleled benefits over other providers. Harmonious integration of our solutions: Our payment terminal, ...