You must immediately report theft to the police. They will be able to provide you with a report that will be useful to you in processing insurance claims.
Inform your insurance company:
Normally you must have insurance for your payment terminal. Therefore, you must inform your insurance company of the flight as soon as possible. They will be able to guide you on the next steps and inform you of the documents to be provided to file a claim. Be sure to provide them with a copy of the police report.
Inform your customers:
If you have recurring customers making distance payments on your payment terminal, you must immediately inform them of the flight. In this way, they may be ready to make alternative payments until you recover your payment terminal or get a new one.
Monitor your bank accounts:
You should carefully monitor your bank accounts to make sure there is no suspicious activity. If you notice something unusual, you should contact your bank immediately.
Provide us with a copy of the file:
In order to avoid paying the deposit of your payment terminal without the possibility of refund, you must file a file and send it to your insurance. To do this, you must follow the instructions your insurance will provide you, include a copy of the policy report, and any other relevant documentation. We ask you to send us a copy of this file as soon as possible to help us take the necessary measures by email on support@smart4invest.com