What to do in case of double payment of my invoice ?

In order to solve this issue effectively, we need your cooperation.

Please provide us with us proof of double payment, such as a copy of your bank statement showing both transactions for the same invoice. 

We want to assure you that if double payment is confirmed, no action on your part will be required. The excess amount will be automatically credited to your next invoice to correct this error.

If you wish to be reimbursed for your double payment, please request this by creating a ticket. Our team will analyse your request and you will receive a reply within 24 hours.

We would like to point out that the refund of a double payment is only possible for monthly invoices.

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