Solving billing problems
What to do in case of double payment of my invoice ?
In order to solve this issue effectively, we need your cooperation. Please provide us with us proof of double payment, such as a copy of your bank statement showing both transactions for the same invoice. We want to assure you that if double payment ...
What if I notice an error on my bill?
If you notice an error on your invoice, you can dispute it. You can do this by creating a support ticket in which you clearly indicate the details of the invoice(s) concerned and the specific nature of the error. Once your ticket is submitted, our ...
How do I contest fees ?
To contest fees, please follow these steps: Send an e-mail to our billing department at the following address: compta@smart4invest.com In your email, please include the following information: Your contact details (name, phone number, email address). ...
What are the impacts of late payment of my invoices?
Failure to pay your invoices in a timely manner can result in several consequences. First, when an invoice is late, our system automatically sends payment reminders. These reminders are sent at intervals of 10 calendar days. In the event of a ...