Understanding billing and renewals
How do I dispute an invoice?
If you wish to challenge an invoice, you can follow one of two methods: Create a dispute ticket: You can submit an invoice dispute by creating a ticket in our customer support system. To do this, log in to your customer account on our website, access ...
How do I get a copy of my S4I invoices?
If you need a copy of your invoice, you have two simple options: Download from the S4I online platform: (access my S4I portal) Log in to your customer account on our online platform S4I. Access section "Billing"or "History of orders". Find the order ...
How to access my billing portal at S4I ?
To access your personal billing portal and view your orders, invoices, credit notes, and more, please follow these simple steps: Make a request by e-mail: Send an e-mail to the address compta@smart4invest.com indicating your request for access to the ...
When will I receive my first invoice?
Your first invoice will be sent to you approximately five days after installation and the commissioning of the products or services ordered. This invoice will be sent exclusively by e-mail. However, if you prefer to receive a paper version of your ...
How does automatic contract renewal work?
The automatic renewal of your contract is completed at the end of an initial period of 36 months to 63 months, from the initial date of signature. This process applies to all contracts with a term of more than or equal to one year, excluding ...
Can I change the billing frequency?
Yes, in general, billing is scheduled for direct debit every 3 months. However, we understand that the needs of our customers may vary. You have the opportunity to change the billing frequency by sending us a ticket. Upon receipt of your request, our ...