What if my daytime break is missed?

What if my daytime break is missed?

When you encounter a failure during your workday on the Payment Terminal, follow these steps to solve the problem:

Return to the home screen: Use the center "O" button located in the black band at the bottom of the screen to return to the home screen.
Launch the "Service App" app: Search and launch the Service App app on your device.
Select "Menu":If an error message appears, close the application, wait a few moments, then restart it and try again. If the problem persists, turn off the terminal completely and turn it back on before continuing.
Select "Trader Menu": In the menu, select Menu Merchant.
Encode your password: Enter the password five times 9 "99999", then validate.
Verification of terminal reactivation: Before proceeding, make sure that the terminal has been reactivated by following the procedure "Activation Terminal".
Press the "Reports": On the screen, press "Reports".
Select "Terminal": In the list of options, select "Terminal".
Select "Financial": Choose the option "Financial".
Choice of options: At this stage, two options are offered:


Period 000
Transaction report
You can select the "Period 000" button and press "General Report" to get the total amounts detailed by Brand (Visa, Mastercard, etc...) Make sure the dates correspond to the desired period.
Select "Transaction Report" at the bottom

Press "Print": Once your choice is made, press on "Print".


Choice of the day: Select the desired day (Today / Yesterday / All). The detailed report of all your transactions for the chosen day will then appear on the screen.

Verification of paper: Make sure there is enough paper left in the printer to print the report.

Print the report: Press the "Print" button to start printing your detailed report.

By following these steps, you should be able to solve the day failure on your electronic payment terminal.


Do not hesitate to download the indications provided as attached.


If the problem persists or if you are experiencing difficulties, do not hesitate to contact our helpdesk for additional help.